Rules and reservations
Dear guests, we are pleased to welcome you and wish you a pleasant stay at our farmhouse. Below we list the information that will allow you to make the best use of the services we offer and respond to any questions or needs during your stay in our facility.
Upon arrival, each guest is asked to present a valid identity document to complete all the administrative and bureaucratic formalities.
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CHECK IN
The arrival time is expected from 3 pm no later than 6 pm, we ask you to let us know in advance if you wish to arrive at a different time.
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CHECK OUT
The rooms must be vacated by 10 am on the day of departure, if you think you will be late with respect to this time, we ask you to let us know in advance to allow us to carry out our activities in the best possible way but in any case a cost equivalent to an additional day will be charged of permanence.
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DATA PROCESSING
Personal data and any other element learned by our Company during the course of carrying out the assignment will be subject to a confidentiality obligation and will be treated in compliance with the confidentiality and rights of the person through the systematic application by us of appropriate protective measures and guarantee prepared for both paper and electronic data processing and measured to the specificity of the data itself (simple personal data or sensitive or judicial data). Pursuant to and for the purposes of Legislative Decree 196/03, the Customer is informed that his personal data will be processed only for the purposes determined by the contractual relationship for such purposes (including accounting and administrative purposes).
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ROOM REORDER
The tidying up of the room and the cleaning of the bathroom are carried out weekly, upon specific request they can be carried out daily (there is a supplement of € 10.00 for each cleaning), the change of towels and bed linen are carried out on a weekly basis. Upon request, it is also possible to change sheets and towels during the stay with a supplement of € 10.00 per person.
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BREAKFAST
Breakfast (included in the rate) in the period from 15/05 to 15/09 is served in the annex near the swimming pool from 8 am to 9.30 am, in the period 16/09 to 14/05 it is present in the room.
Dates may vary depending on weather conditions.
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INTERNET
It is possible to connect to the internet for free and the password must be requested from the owners.
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POOL
Hours are from 10 am to 6.
The swimming pool is not for the exclusive use of the rooms but is also open to external guests and reservations are always required.
For those staying at our farmhouse, the entrance fee is on special terms and includes the use of a sunbed and an umbrella for every 2 sunbeds, except for exclusive events. Children must be constantly followed and accompanied by an adult. The lifeguard service is absent. Adjacent to the pool, the rules and regulations to be respected for safety are displayed. Consumption of food and drinks not purchased inside the farmhouse is not permitted.
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THEFT AND LOSS
The management is not responsible for theft or loss of objects left unattended inside the structure.
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PARKING
The parking is not guarded, but is located inside the property which is accessed by an automatic gate, there are no particular risks, however we advise you to lock up the cars, avoiding inserting noisy burglar alarms so as not to disturb the peace.
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CLOSURE
The farmhouse is equipped with an automatic gate, therefore there are no time limits, all guests are independent.
We ask for your cooperation in making sure that the gate closes completely and given the possible presence of free-roaming farmyard animals, it is MANDATORY to walk at walking pace.
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SOME OBLIGATIONS…
We invite you to adopt a behavior that is respectful of the peace and relaxation of the other guests. In particular please do not shout. It is MANDATORY to respect nature and the tranquility of the guests especially during the day and night hours of rest. It is forbidden to bring people from outside the farm into the rooms or common areas, unless agreed. Smoking is prohibited inside the rooms.
The consumption of food and drinks not purchased inside the farmhouse is not permitted in the common areas and in the swimming pool.
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IT IS GOOD TO KNOW THAT…
Pets are not allowed.
During the spring and summer season there are many jobs to be done. We will try to cause you the least possible disturbance and invite you to pay attention (especially for children) to the possible presence of mechanical means. If you are interested, it is also possible to learn more about the methods of cultivation and the characteristics of the plants.
The management reserves the right to request compensation for lost remote control and keys, any damage to animals, plants, objects, furnishings and equipment.
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THE TERMS AND CONDITIONS ARE ENTIRELY AVAILABLE UPON REQUEST AT OUR STRUCTURE OR BY MAIL.
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FOR RESERVATIONS AND INFORMATION
• by telephone: +39 3887869943 Mayra;
• by email to: aziendagricola.ippocastano@gmail.com
When booking by e-mail, provide the type of room, the number of people (specify the number of adults and the number and age of children), the date of arrival and the date of departure;
CONDITIONS FOR MAKING THE RESERVATION
A deposit is required at the time of booking:
- Amounts to 50% of the total amount;
- Arrival and departure dates must be defined at the time of booking.
CANCELLATION TERMS
- If the guest cancels his reservation up to 30 days before check-in he will receive a refund of the entire deposit, otherwise the deposit will be retained;
- In case of early departure, the guest is required to pay the full amount of the booked stay;
- In case of no-show on the date agreed via email during the booking process, the entire deposit will be retained.
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The bank details for payments and the reason for payment will be indicated by email when booking.
The reservation is considered confirmed only after our confirmation and acceptance email.
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BALANCE
The day before departure, the balance of the stay must be paid by cash, debit card, credit card, satispay.
WE DO NOT ACCEPT PAYMENTS BY CHECKS AND AMERICAN EXPRESS.
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